customer service

I've already complained about my mySN laptop here and here, but now it turns out, there's a part three to be written...

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un-Google-d

Depending on one company with all of your data is pretty risky. Even if we ignore the obvious privacy concerns of when some corporation knows everything about you... Just imagine what would happen to you personally, if one day that corporation would just... disappear for whatever reason. Say, Google gets a huge fine from the European Commission for one of their monopolistic practices or shitting on their users’ privacy, and turns out they don’t recover from that. How screwed are you?

One day you lose your emails, photos, passwords, documents, notes, calendar, what else?

So, recently I decided to diversify my technical dependencies. Not to boycott Google completely, but to at least use it less.

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(~10 min read)

The story I described in here finally has a bittersweet ending – I finally got my computer back! After over two months, after lots of stress and fighting, and after having paid them 130€ (only 25% of what they first requested, but still 100% more than I should have paid)...

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(~2 min read)
Part 1

Meinen Rechner hab ich von mySN.de / Schenker Technologies gekauft. Es scheinte eine gute Idee zu sein. Was es aber gar nicht. Ich fühle micht von mySN betrogen und we Müll behandelt. Ihre Kundenservice ist voll unprofessionel, ihre Hardware ist Scheiße und sie scheinen sogar nicht zu wissen, was sie im Lager haben und wie viel ihre Teile kosten. Im Ernsts!

Das ist mein (verkürztes) Geschichte:

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(~3 min read)
A bittersweet ending of this story

I’ve bought my laptop from mySN.de / Schenker Technologies. It seemed like a good idea at the time. But it definitely was not. I feel scammed by them, I feel treated like trash by them. Their customer service is unprofessional, their hardware is crap and they don’t even seem to know what they have in storage and how much do their parts cost. Seriously!

Here’s my story in short:

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(~3 min read)
A bittersweet ending of this story