{"tag":"guarantee","articles":{"blog\/technology\/mysn-de-schenker-a-bittersweet-ending-of-a-horrible-customer-service":{"key":"blog\/technology\/mysn-de-schenker-a-bittersweet-ending-of-a-horrible-customer-service","type":"article","published":true,"meta":{"createdAt":"2018-04-07T11:54:39+02:00","publishedAt":"2018-04-07T11:51:00+02:00","group":"customer-rants","links":[{"icon":"pencil","colour":"info","url":"https:\/\/avris.it\/blog\/mysn-schenker-kurwa-ma%C4%87-en","displayUrl":"Part 1"}],"category":"blog","subcategory":"technology","slug":"mysn-de-schenker-a-bittersweet-ending-of-a-horrible-customer-service"},"content":{"en":{"slug":"mysn-de-schenker-a-bittersweet-ending-of-a-horrible-customer-service","title":"mySN.de \/ Schenker \u2013 a bittersweet ending of a horrible customer service","intro":"\u003Cfigure\u003E\n                \u003Cnoscript\u003E\n                    \u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-4_small.jpg\u0022 alt=\u0022\u0022 class=\u0022border-bottom\u0022 width=\u0022480\u0022 height=\u0022271.2\u0022\u003E                \n                \u003C\/noscript\u003E\n                \u003Cspan class=\u0022hide-noscript\u0022\u003E\u003Cimg src=\u0022data:image\/png;base64,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\u0022 data-src=\u0022https:\/\/avris.it\/image\/mysn-4_small.jpg\u0022 alt=\u0022\u0022 class=\u0022border-bottom\u0022 width=\u0022480\u0022 height=\u0022271.2\u0022\u003E\u003C\/span\u003E\n                \n            \u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003EThe story I described \u003Ca href=\u0022\/blog\/mysn-schenker-kurwa-ma%C4%87-de\u0022\u003E\u003Csvg class=\u0022icon\u0022\u003E\u003Cuse xlink:href=\u0022#light-computer-speaker\u0022\u003E\u003C\/use\u003E\u003C\/svg\u003E in here\u003C\/a\u003E finally has a bittersweet ending \u2013 I finally got my computer back! After over two months, after lots of stress and fighting, and after having paid them 130\u20ac (only 25% of what they first requested, but still 100% more than I should have paid)...\u003C\/p\u003E\u003Csvg xmlns=\u0022http:\/\/www.w3.org\/2000\/svg\u0022 style=\u0022display: none;\u0022\u003E\u003C\/svg\u003E","content":"\u003Cfigure\u003E\n                \u003Cnoscript\u003E\n                    \u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-4_big.jpg\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022542.4\u0022\u003E                \n                \u003C\/noscript\u003E\n                \u003Cspan class=\u0022hide-noscript\u0022\u003E\u003Cimg src=\u0022data:image\/png;base64,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\u0022 data-src=\u0022https:\/\/avris.it\/image\/mysn-4_big.jpg\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022542.4\u0022\u003E\u003C\/span\u003E\n                \n            \u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003EThe story I described \u003Ca href=\u0022\/blog\/mysn-schenker-kurwa-ma%C4%87-de\u0022\u003E\u003Csvg class=\u0022icon\u0022\u003E\u003Cuse xlink:href=\u0022#light-computer-speaker\u0022\u003E\u003C\/use\u003E\u003C\/svg\u003E in here\u003C\/a\u003E finally has a bittersweet ending \u2013 I finally got my computer back! After over two months, after lots of stress and fighting, and after having paid them 130\u20ac (only 25% of what they first requested, but still 100% more than I should have paid)...\u003C\/p\u003E\n\u003Cp\u003EYup, I filed the complaint on February the 4th, and got the computer back on April the 6th \u2013 and in the meanwhile they where late for every single deadline they had set for themselves. Every email I got sounded like they knew they\u2019re wrong, but they are desperately trying to save their faces and their money.\u003C\/p\u003E\n\u003Cp\u003EThey were obviously quite worried about me telling my story online and posting it all over the social media (and rightly so, they are a small company, and my husband has a \u201cLocal Guide\u201d status on Google Maps, so his review single-handedly lowered their score by half a star!).\u003C\/p\u003E\n\u003Cp\u003ESo I guess it\u2019s only fair to present on the same blog the rest of the story, how they handled the situation and how they found a \u201ccommon solution\u201d. Here we go:\u003C\/p\u003E\n\u003Cfigure\u003E\n                \u003Cnoscript\u003E\n                    \u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-5_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022495.95907928389\u0022\u003E                \n                \u003C\/noscript\u003E\n                \u003Cspan class=\u0022hide-noscript\u0022\u003E\u003Cimg src=\u0022data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAACQAAAASCAYAAAAzI3woAAAACXBIWXMAAA7EAAAOxAGVKw4bAAADE0lEQVRIibWWYW7bRhCFv5nZpUSKttFaBnqI\/u2xe4CeohfozyIJHMBtZUQWpd2Z\/liSieukRVBnAEJckVy+mffmDeX+\/R9Rf\/uV8cefOBwOmCXcKwCqCsAwDJgZfd\/z2hHhHI9P5Jxxd\/T05wO\/\/\/IzEY67czmfAaGUwjRNjOPIMAxsNhtE5BscSt\/3pJTa+v7hMe6+GzmdThwOB4hAVKnumCr7\/R4AESEiXvV8WbdKBdM0kZaFipC7Dp2RuzsiwuFwQESotXJzc\/Niw\/9z\/rl1WlCKKNvNhlIKOWdKKZgZAB6BmeHuQNPWstHyu+gtIp4lJEA8q4ygIiwwVOUlIICn45l3bx6Yn2E3JrZDE5pZAoLjhw90mw2Xy4WIIKJt6N70l3NuFESACLVUgiAisJQwMfDN+vJua+zG7lliK2V5I9z+sKOWQkTg7oQHOWem0wlRRUQ5nU6klOZKQK0VM8PUKJdCzLm3RKyBMcNLwamILskE02NwfDLGcWS73baKLZRFwOV8xswQkbn9vb1w7oBaG421ViKCcimoGl4r0\/mMmq4AUsqklFA1SimknCm1tNZeqQy+v72l7\/tV3CtltVbK5UKZK9SqFHOWjoiSc+Lx8RFVXY8loZQMIlA1anUac4KpAE1\/NmsvADWjuvP+\/p67u7t1r5WylBLX1zcggmoT4Pl8nrNU3J2u69jtdtRaAWEcd6vwXyvWLjsej7x98xYE9vs9qoqZMU0TtVY2XcdfT0+kZISDh1PrJ3pbOzFQofmYNV2lZPh8X0ppFfEwDOx2u5eAAPq+Z3+3R+Zyxqyf6+vr1aW\/hTEu8aLLUkoMw7A+0ITdBFlKWX1l8aBwn+lVaq0fHReaYCMopSAi5Jyf+dY4XjHf\/mVjBNZ5spji8v9ybQG3gF2ut8HYbGCZURHNMgBUlOp17WYIRPTLGgIId47H4zpGQHCvrRtqnUFlIAgPzlyAoOs6rq6uvpqyT9efpUy0TV13X2n5p+D+K151lhHRvKgUxnGk67qvAvNasVKmZpjZR9HOwn7tzvq3zw+AvwGhEVMYJV0frAAAAABJRU5ErkJggg==\u0022 data-src=\u0022https:\/\/avris.it\/image\/mysn-5_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022495.95907928389\u0022\u003E\u003C\/span\u003E\n                \n            \u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003EIs it just me, or does it sound really insolent and passive-aggressive? Anyways, here\u2019s my response:\u003C\/p\u003E\n\u003Cfigure\u003E\n                \u003Cnoscript\u003E\n                    \u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-6_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022296.19611158073\u0022\u003E                \n                \u003C\/noscript\u003E\n                \u003Cspan class=\u0022hide-noscript\u0022\u003E\u003Cimg src=\u0022data:image\/png;base64,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\u0022 data-src=\u0022https:\/\/avris.it\/image\/mysn-6_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022296.19611158073\u0022\u003E\u003C\/span\u003E\n                \n            \u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003EAnd their response:\u003C\/p\u003E\n\u003Cfigure\u003E\n                \u003Cnoscript\u003E\n                    \u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-7_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022373.0612244898\u0022\u003E                \n                \u003C\/noscript\u003E\n                \u003Cspan class=\u0022hide-noscript\u0022\u003E\u003Cimg src=\u0022data:image\/png;base64,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\u0022 data-src=\u0022https:\/\/avris.it\/image\/mysn-7_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022373.0612244898\u0022\u003E\u003C\/span\u003E\n                \n            \u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003ENote, how they completely ignored my request for Gew\u00e4hrleistung. So I asked again:\u003C\/p\u003E\n\u003Cfigure\u003E\n                \u003Cnoscript\u003E\n                    \u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-8_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022163.52542372881\u0022\u003E                \n                \u003C\/noscript\u003E\n                \u003Cspan class=\u0022hide-noscript\u0022\u003E\u003Cimg src=\u0022data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAACQAAAAGCAYAAACrZDylAAAACXBIWXMAAA7EAAAOxAGVKw4bAAAA4ElEQVQokbWSTWrDMBCFvxkJHFCIwYsse5KepFfpGXqS3qNnKU1\/IDh17Gg0WaRW6SoNJG8jMTyJj\/dGNp9bn8qGdXvHNE0AiAgigqoCEGNERLiFSimYGSEExnEk7g8jzy9PPNw\/8vH2BQ6OEILSdR0pJWKMFRTA3f99d\/ezb80MVT0F8fq+9XW3xMzo+\/5kFoGfj9q2vRjiUqD5HIaBOEcnIjRN88cUQsDd6yznXOt091rpNVWBSinsdt+U8hsfgGVDdN4nJ2dDREgpkVK6LVDOB1QVM2O1alksmrPVXFtHfeeRXJU4AVsAAAAASUVORK5CYII=\u0022 data-src=\u0022https:\/\/avris.it\/image\/mysn-8_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022163.52542372881\u0022\u003E\u003C\/span\u003E\n                \n            \u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003ENo response for whopping eight days. And then just:\u003C\/p\u003E\n\u003Cfigure\u003E\n                \u003Cnoscript\u003E\n                    \u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-9_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022296.19611158073\u0022\u003E                \n                \u003C\/noscript\u003E\n                \u003Cspan class=\u0022hide-noscript\u0022\u003E\u003Cimg src=\u0022data:image\/png;base64,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\u0022 data-src=\u0022https:\/\/avris.it\/image\/mysn-9_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022296.19611158073\u0022\u003E\u003C\/span\u003E\n                \n            \u003C\/figure\u003E\u003C\/p\u003E\n\u003Cfigure\u003E\n                \u003Cnoscript\u003E\n                    \u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-10_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022158.78481012658\u0022\u003E                \n                \u003C\/noscript\u003E\n                \u003Cspan class=\u0022hide-noscript\u0022\u003E\u003Cimg src=\u0022data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAACQAAAAFCAYAAAAt8E4LAAAACXBIWXMAAA7EAAAOxAGVKw4bAAAA\/klEQVQokbWQwUoDQRBEX\/cMk2SySVBBD579\/x\/xBzx5EiFBMAiLyWx3e0iyrDcR0pfqOnTzqmT7sY\/99yuPt0\/sP79QFSIC1UStC9ydWiuqyjUmIuj7ntlsRmuNbB68vD1zs7xHRHF3UkqEO8MwsFqtrgYDICLUWgForSHvu894uFtjZuy2W9pg5JxQVVprlFIwsxHqeDxSSiGlhA12TumYOyCUklFNp1ARv5oQkVEFwcLYrDfknBER+r4nXygBNCXmORPuiCY2m4qboekEGMAyAjnDudnpNgLOP0SUrlv+u7E8icDhcBjhFvNM13Wjv6Sb7lOdtvDX\/eKnpfwAlVOEWj0PQ0gAAAAASUVORK5CYII=\u0022 data-src=\u0022https:\/\/avris.it\/image\/mysn-10_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022158.78481012658\u0022\u003E\u003C\/span\u003E\n                \n            \u003C\/figure\u003E\u003C\/p\u003E\n\u003Cfigure\u003E\n                \u003Cnoscript\u003E\n                    \u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-11_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022273.93939393939\u0022\u003E                \n                \u003C\/noscript\u003E\n                \u003Cspan class=\u0022hide-noscript\u0022\u003E\u003Cimg src=\u0022data:image\/png;base64,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\u0022 data-src=\u0022https:\/\/avris.it\/image\/mysn-11_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022273.93939393939\u0022\u003E\u003C\/span\u003E\n                \n            \u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003EFinally, after 3,5 weeks (2 was promissed), they presented me an offer:\u003C\/p\u003E\n\u003Cfigure\u003E\n                \u003Cnoscript\u003E\n                    \u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-12_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022237.76838546069\u0022\u003E                \n                \u003C\/noscript\u003E\n                \u003Cspan class=\u0022hide-noscript\u0022\u003E\u003Cimg src=\u0022data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAACQAAAAICAYAAACRbl3VAAAACXBIWXMAAA7EAAAOxAGVKw4bAAABwUlEQVQ4ja2TTW8TQQyGH3s+tk2zm5UaCXrhhMSN380f4K9w50IjhQQRiWazM57hsOmqoSB6qKWRPJLH8+j1a9nuD5WvX1h++MivhwfmqCAqlFJYLBaUUlBVYow453itMDNOpxMxRsZxxOeU+Pb5E+\/v3vEw5jOIUmullkK36ogxUkpBRGYYEaHWOufAxb3W+t8aAOccTdMgItPZfP9Z39x2jOPI4XCYH8UQ6VbdRaM\/89cAelp3PB7xj9KllNjtdoynkWW7ZBgGNpt7rBRCCKSU8d5hOSOq9H0PgJ7VDCFgZqgqqkrOmVorORt3d29fPMIZqImR9XpNTgnnPG3boiKYGYjMHxYzagUEYoyklHBPAERkzq+urmjb9sUwF0A5Z7bbLWcdub6+ZnFzAyKklM+ygg+BlNLlOFTRc49ihvNT2+PxyDAMOOfwzjOcBrz3s9q1wnp9+3cgdY6+74khgCgpjagqZkYIHmFSJedM8J5S66yOZQOZxicIzntWXffMQytW\/\/TUMyBqxXuPlYIqeO\/nVTczxLlpCxBSnhSb\/APqppGF4DErpHHkx37PMAyEGGeAR78JQqmFpmlYLpcXQL8BXdcRuJzrGN8AAAAASUVORK5CYII=\u0022 data-src=\u0022https:\/\/avris.it\/image\/mysn-12_big.png\u0022 alt=\u0022\u0022 class=\u0022border\u0022 width=\u0022960\u0022 height=\u0022237.76838546069\u0022\u003E\u003C\/span\u003E\n                \n            \u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003ESo, let me get this straight: they claim it\u2019s all absolutelly, totally my fault, and that\u2019s why they will do everything they possibly can to make me pay as little as possible (yet not nothing)? Yeah, right, it makes so much sense...\u003C\/p\u003E\n\u003Cp\u003EThey made the Vorlieferant replace the motherboard for half the price, they covered a half of the rest themselves and also the delivery costs \u2013 all because I \u201cmechanically\u201d broke my laptop and they are not responsible at all. Ha. Ha. Ha.\u003C\/p\u003E\n\u003Cp\u003EBut anyways, I obviously had enough at that point. The stress of losing your computer when you\u2019re a software developer, and also of being charged 520\u20ac for the crappiness of their product, especially now of all times when I also got a back payment for rent, some medical bills and was preparing a wedding \u2013 the stress was just too huge. That\u2019s why 130\u20ac was an amount that I was willing to pay for the fix, even though I still didn\u2019t agree with their version.\u003C\/p\u003E\n\u003Cp\u003ESo there we were \u2013 the transfer was made right away, received the next day, and they promissed to process everything within two weeks.\u003C\/p\u003E\n\u003Cp\u003EIt took them three (March 15th \u2013 April 5th). Late again.\u003C\/p\u003E\n\u003Cp\u003EBut the next day my computer was back home. I\u2019m like after a really bad dream \u2013 not happy, just glad it\u2019s finally over.\u003C\/p\u003E\u003Csvg xmlns=\u0022http:\/\/www.w3.org\/2000\/svg\u0022 style=\u0022display: none;\u0022\u003E\u003C\/svg\u003E","tags":["computer","customer service","guarantee","insolent","schenker","schenker technologies","service"],"hasMore":true,"image":"https:\/\/avris.it\/image\/mysn-4_small.jpg","introLite":"\u003Cfigure\u003E\u003Ca href=\u0022https:\/\/avris.it\/image\/mysn-4_big.jpg\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003E\u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-4_mini.jpg\u0022 alt=\u0022\u0022 width=\u0022240\u0022 height=\u0022135.6\u0022 loading=\u0022lazy\u0022\u003E\u003C\/a\u003E\u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003EThe story I described \u003Ca href=\u0022\/blog\/mysn-schenker-kurwa-ma%C4%87-de.lite\u0022\u003E in here\u003C\/a\u003E finally has a bittersweet ending \u2013 I finally got my computer back! After over two months, after lots of stress and fighting, and after having paid them 130\u20ac (only 25% of what they first requested, but still 100% more than I should have paid)...\u003C\/p\u003E","contentLite":"\u003Cfigure\u003E\u003Ca href=\u0022https:\/\/avris.it\/image\/mysn-4_big.jpg\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003E\u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-4_mini.jpg\u0022 alt=\u0022\u0022 width=\u0022240\u0022 height=\u0022135.6\u0022 loading=\u0022lazy\u0022\u003E\u003C\/a\u003E\u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003EThe story I described \u003Ca href=\u0022\/blog\/mysn-schenker-kurwa-ma%C4%87-de.lite\u0022\u003E in here\u003C\/a\u003E finally has a bittersweet ending \u2013 I finally got my computer back! After over two months, after lots of stress and fighting, and after having paid them 130\u20ac (only 25% of what they first requested, but still 100% more than I should have paid)...\u003C\/p\u003E\n\u003Cp\u003EYup, I filed the complaint on February the 4th, and got the computer back on April the 6th \u2013 and in the meanwhile they where late for every single deadline they had set for themselves. Every email I got sounded like they knew they\u2019re wrong, but they are desperately trying to save their faces and their money.\u003C\/p\u003E\n\u003Cp\u003EThey were obviously quite worried about me telling my story online and posting it all over the social media (and rightly so, they are a small company, and my husband has a \u201cLocal Guide\u201d status on Google Maps, so his review single-handedly lowered their score by half a star!).\u003C\/p\u003E\n\u003Cp\u003ESo I guess it\u2019s only fair to present on the same blog the rest of the story, how they handled the situation and how they found a \u201ccommon solution\u201d. Here we go:\u003C\/p\u003E\n\u003Cfigure\u003E\u003Ca href=\u0022https:\/\/avris.it\/image\/mysn-5_big.png\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003E\u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-5_mini.png\u0022 alt=\u0022\u0022 width=\u0022240\u0022 height=\u0022123.98976982097\u0022 loading=\u0022lazy\u0022\u003E\u003C\/a\u003E\u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003EIs it just me, or does it sound really insolent and passive-aggressive? Anyways, here\u2019s my response:\u003C\/p\u003E\n\u003Cfigure\u003E\u003Ca href=\u0022https:\/\/avris.it\/image\/mysn-6_big.png\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003E\u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-6_mini.png\u0022 alt=\u0022\u0022 width=\u0022240\u0022 height=\u002274.049027895182\u0022 loading=\u0022lazy\u0022\u003E\u003C\/a\u003E\u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003EAnd their response:\u003C\/p\u003E\n\u003Cfigure\u003E\u003Ca href=\u0022https:\/\/avris.it\/image\/mysn-7_big.png\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003E\u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-7_mini.png\u0022 alt=\u0022\u0022 width=\u0022240\u0022 height=\u002293.265306122449\u0022 loading=\u0022lazy\u0022\u003E\u003C\/a\u003E\u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003ENote, how they completely ignored my request for Gew\u00e4hrleistung. So I asked again:\u003C\/p\u003E\n\u003Cfigure\u003E\u003Ca href=\u0022https:\/\/avris.it\/image\/mysn-8_big.png\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003E\u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-8_mini.png\u0022 alt=\u0022\u0022 width=\u0022240\u0022 height=\u002240.881355932203\u0022 loading=\u0022lazy\u0022\u003E\u003C\/a\u003E\u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003ENo response for whopping eight days. And then just:\u003C\/p\u003E\n\u003Cfigure\u003E\u003Ca href=\u0022https:\/\/avris.it\/image\/mysn-9_big.png\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003E\u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-9_mini.png\u0022 alt=\u0022\u0022 width=\u0022240\u0022 height=\u002274.049027895182\u0022 loading=\u0022lazy\u0022\u003E\u003C\/a\u003E\u003C\/figure\u003E\u003C\/p\u003E\n\u003Cfigure\u003E\u003Ca href=\u0022https:\/\/avris.it\/image\/mysn-10_big.png\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003E\u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-10_mini.png\u0022 alt=\u0022\u0022 width=\u0022240\u0022 height=\u002239.696202531646\u0022 loading=\u0022lazy\u0022\u003E\u003C\/a\u003E\u003C\/figure\u003E\u003C\/p\u003E\n\u003Cfigure\u003E\u003Ca href=\u0022https:\/\/avris.it\/image\/mysn-11_big.png\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003E\u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-11_mini.png\u0022 alt=\u0022\u0022 width=\u0022240\u0022 height=\u002268.484848484848\u0022 loading=\u0022lazy\u0022\u003E\u003C\/a\u003E\u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003EFinally, after 3,5 weeks (2 was promissed), they presented me an offer:\u003C\/p\u003E\n\u003Cfigure\u003E\u003Ca href=\u0022https:\/\/avris.it\/image\/mysn-12_big.png\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003E\u003Cimg src=\u0022https:\/\/avris.it\/image\/mysn-12_mini.png\u0022 alt=\u0022\u0022 width=\u0022240\u0022 height=\u002259.442096365173\u0022 loading=\u0022lazy\u0022\u003E\u003C\/a\u003E\u003C\/figure\u003E\u003C\/p\u003E\n\u003Cp\u003ESo, let me get this straight: they claim it\u2019s all absolutelly, totally my fault, and that\u2019s why they will do everything they possibly can to make me pay as little as possible (yet not nothing)? Yeah, right, it makes so much sense...\u003C\/p\u003E\n\u003Cp\u003EThey made the Vorlieferant replace the motherboard for half the price, they covered a half of the rest themselves and also the delivery costs \u2013 all because I \u201cmechanically\u201d broke my laptop and they are not responsible at all. Ha. Ha. Ha.\u003C\/p\u003E\n\u003Cp\u003EBut anyways, I obviously had enough at that point. The stress of losing your computer when you\u2019re a software developer, and also of being charged 520\u20ac for the crappiness of their product, especially now of all times when I also got a back payment for rent, some medical bills and was preparing a wedding \u2013 the stress was just too huge. That\u2019s why 130\u20ac was an amount that I was willing to pay for the fix, even though I still didn\u2019t agree with their version.\u003C\/p\u003E\n\u003Cp\u003ESo there we were \u2013 the transfer was made right away, received the next day, and they promissed to process everything within two weeks.\u003C\/p\u003E\n\u003Cp\u003EIt took them three (March 15th \u2013 April 5th). Late again.\u003C\/p\u003E\n\u003Cp\u003EBut the next day my computer was back home. I\u2019m like after a really bad dream \u2013 not happy, just glad it\u2019s finally over.\u003C\/p\u003E","words":466,"readTime":2,"lang":"en"}}}}}